OPEN_CONF
The OPEN_CONF message, defined in the following tables, confirms the completion of the processing requested by the OPEN_REQ message.
|
Fixed part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
InvokeID |
The InvokeID from the corresponding OPEN_REQ message. |
UINT |
4 |
|
ServicesGranted |
A bitwise combination of the CTI Services listed in CTI Service Masks that the client has been granted. Services granted can be less than those requested. |
UINT |
4 |
|
reserved |
Zero. |
UINT |
4 |
|
reserved |
Zero. |
UINT |
4 |
|
reserved |
Zero. |
TIME |
4 |
|
Unified CCX Online |
The current Unified CCX on-line status when client EVENTS service has been granted. 1: online 0: offline |
BOOL |
2 |
|
reserved |
Zero. |
USHORT |
2 |
|
AgentState |
The value representing the current state of the associated agent (see Table 1). |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
AgentExtension[4] |
The agent’s IP phone extension, when client EVENTS service has been granted and the agent is currently logged into Unified CCX. This field is required for Agent mode. |
STRING |
16 |
|
reserved[5] |
Ignore this value. |
STRING |
12 |
|
AgentInstrument[6] |
The agent’s IP phone number, when client EVENTS service has been granted and the agent is currently logged into Unified CCX. This field is required for Agent mode. |
STRING |
64 |
|
AgentID[194] |
The agent’s Unified CCX login. This field is required for Agent mode. |
STRING |
129 |
|
NumPeripherals[228] (Version 14 and later) |
The number of FltPeripheralID and MultilineAgentControl pairs specified in the floating portion of the message. For Unified CCX, this is always 1. |
USHORT |
2 |
|
FltPeripheralID[208] (Version 14 and later) |
The Peripheral ID for the MultilineAgentControl field. For Unified CCX, this is the peripheral ID given by the OPEN_REQ. |
UINT |
4 |
|
MultilineAgentControl[224] (Version 14 and later) |
Specifies if multi-line agent control is available on the above peripheral. For Unified CCX, this is always 1. |
USHORT |
2 |
|
ConfigMsgMaskGranted[248] (Version 18 and later) |
Indicates the types of configuration events that the CTI server sends to the CTI clients. For Unified CCX, the configuration event masks are listed in Table 1. |
USHORT |
2 |