Prompt tab (Menu step) - Contact Center Express

Use the Prompt tab of the Menu customizer window to choose the prompt to be played back, and to set the Barge In and Continue on Prompt Errors options.

Menu Customizer Window—Prompt Tab

The following table describes the properties of the Prompt tab of the Menu customizer window:


Properties / Buttons	Description
Prompt	Variable or expression indicating the prompt to be played back to caller.
Barge In	Radio button. Yes—The caller can interrupt the prompt. No—The prompt must complete playback before the caller can respond.
Continue on Prompt Errors	Radio button. Yes—The step continues with the next prompt in the list if a prompt error occurs, or, if this prompt was the last in the list, the step waits for input from the caller. No—An exception results, which can then be handled in the script.