Prompt tab (Name to User step)

Use the Prompt tab to specify prompts to be played back by the Name To User step, and to set the Barge In and Continue on Prompt Errors options.

Name To User Customizer Window—Prompt Tab

The following table describes the properties of the Prompt tab of the Name To User customizer window:


Properties / Buttons	Description
Prompt	Variable or expression indicating the prompt to be played back to the caller. Default prompt— System prompt bundled with the media. “Spell the last name followed by the first name” is included with DTMF media. “Say the name” is included for ASR channel. Customized prompt—Prompt created by the script designer. No prompt—No prompt is played.
Match Threshold
Barge In	Radio button. Yes—The caller can interrupt the prompt. No—The prompt must complete playback before the caller can respond.
Continue on Prompt Errors	Radio button. Yes—The step continues with the next prompt in the list if a prompt error occurs, or, if this prompt was the last in the list, the step waits for input from the caller. No—An exception results, which can then be handled in the script.