Prompt Types You Can Create

You can use the steps in the Prompt palette of the Cisco Unified CCX Script Editor to create the following prompts:

  • Conditional Prompt—Creates one of two specified prompts, based on the result of evaluating a specified Boolean expression

  • Container Prompt—Creates one of the three prompts:

    • Concatenated Prompt—Creates a prompt that combines multiple prompt phrases into one prompt.

    • Escalating Prompt—Creates a prompt that plays back one prompt phrase at a time, starting with the first in a series and moving to the next one on each retry within a Media step.

    • Random Prompt—Creates a prompt that plays back one phrase from the supplied list in a random order.

  • Generated Prompt—Generates a prompt using generators that act on variables (currency, date, digit, string, and time).

  • Language Prompt—Selects a prompt from the set of prompts specified based on the language context of the call at run time.

  • TTS Prompt—Creates a prompt based on the text from a string expression or a document expression to be played back as speech, using the system default TTS provider.

Note

For scripts running with ASR, you cannot use multiple Play Prompt steps to concatenate prompts together if you expect the prompts to be interrupted by speech (that is, when barge-in is enabled), because speech cannot be buffered (like DTMF) on the first step and then used on the last step for recognition. You must prepare a grammar to be ready to perform the recognition if the prompts are interrupted by a caller barge-in.