Publish and Subscribe

Customer Collaboration Platform's event mechanism uses XMPP extensions for event subscription and publication. Details can be found here: http://xmpp.org/extensions/xep-0060.html.

When a tag is created or modified or when a contact state changes, the information is published using XMPP. The campaign results panel subscribes to the specific XMPP topic for the selected campaign, receives the change events, and updates the user interface appropriately.