QUERY_AGENT_QUEUE_STATISTICS_CONF

The QUERY_AGENT_QUEUE_STATISTICS_CONF message, defined in the following tables, confirms the completion of the QUERY_AGENT_QUEUE_STATISTICS_REQ message.

QUERY_AGENT_QUEUE_STATISTICS_CONF Fixed Part Message Body Format

Fixed part

Field name

Value

Data type

Byte size

InvokeID

Set to the same value as the InvokeID from the corresponding request message.

UINT

4

Real-Time Statistics

CallsInQueue

The sum of the total number of calls in queue for all the CSQs that this Agent belongs to.

UINT

4

OldestCallInQueue

The elapsed wait time of the oldest call currently in queue for any of the CSQs to which the Agent belongs.

UINT

4

QUERY_AGENT_QUEUE_STATISTICS_CONF Floating Part Message Body Format

Floating part

Field name

Value

Data type

Maximum size

AgentID[194] (required)

The Agent ID.

STRING

129