QUERY_AGENT_QUEUE_STATISTICS_REQ

The QUERY_AGENT_QUEUE_STATISTICS_REQ message allows a CTI client to obtain the summary queue statistics for an agent for all the CSQs to which the agent belongs. To avoid impacting system performance, clients should not request agent statistics too frequently. Depending on the needs of the client application, updating agent statistics after each call is handled may be appropriate.

QUERY_AGENT_QUEUE_STATISTICS_REQ Fixed Part Message Body Format

Fixed part

Field name

Value

Data type

Byte size

InvokeID

A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message.

UINT

4

QUERY_AGENT_QUEUE_STATISTICS_REQ Floating Part Message Body Format

Floating part

Field name

Value

Data type

Maximum size

AgentID[194] (required)

The Agent ID.

STRING

129