QUERY_AGENT_STATE_REQ
The QUERY_AGENT_STATE_REQ message, defined in the following tables, allows a client to retrieve the current state of an agent at a specified device.
|
Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
reserved |
Set this value to 1. |
UINT |
4 |
|
reserved |
Set this value to 1. |
INT |
4 |
|
reserved |
Set this value to 0 |
INT |
4 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
AgentExtension[4] |
The agent’s IP phone number. |
STRING |
16 |
|
AgentInstrument[6] |
The agent’s IP phone number. At least one of AgentExtension, AgentID, or AgentInstrument must be provided. |
STRING |
64 |
|
AgentID[194] |
The agent’s Unified CCX login ID. |
STRING |
129 |