QUERY_QUEUE_STATISTICS_REQ
The QUERY_AGENT_QUEUE_STATISTICS_REQ message, defined in the following tables, allows a CTI client to obtain the current call handling statistics for one of the client agent’s CSQs. To avoid impacting system performance, clients should not request queue statistics too frequently. Depending on the needs of the client application, updating queue statistics after each call is handled can be appropriate.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
CSQID[62] |
The ID of the Contact Service Desk. |
INT |
4 |