QUERY_SUMMARY_STATISTICS_CONF
The QUERY_SUMMARY_STATISTICS_CONF message, defined in the following table, confirms the processing completion of the QUERY_SUMMARY_STATISTICS_REQ message.
Today values represent statistics accumulated since StartTime as indicated in the message. Call counts and times are updated when any after-call work for the call is completed (calls currently in progress are not included in the statistics).
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
Set to the same value as the InvokeID from the corresponding request message. |
UINT |
4 |
|
Resource Statistics | |||
|
NumQueues |
The number of CSQs configured in the Unified CCX system. |
USHORT |
2 |
|
LoggedInAgents |
The number of agents who are currently logged in |
USHORT |
2 |
|
InSessionAgents |
The number of agents who are currently In-Session. |
USHORT |
2 |
|
AvailableAgents |
The number of agents who are currently available. |
USHORT |
2 |
|
UnAvailableAgents |
The number of agents who are currently Unavailable. |
USHORT |
2 |
|
InWorkAgents |
The number of agents who are currently in Work state. |
USHORT |
2 |
|
SelectedAgents |
The number of agents who are currently in Selected state. |
USHORT |
2 |
|
CallsInPriorityQueue1 |
The total number of calls that are in priority queue 1 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue2 |
The total number of calls that are in priority queue 2 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue3 |
The total number of calls that are in priority queue 3 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue4 |
The total number of calls that are in priority queue 4 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue5 |
The total number of calls that are in priority queue 5 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue6 |
The total number of calls that are in priority queue 6 of all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue7 |
The total number of calls that are in priority queue 7 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue8 |
The total number of calls that are in priority queue 8 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue9 |
The total number of calls that are in priority queue 9 for all CSQs. |
UINT |
4 |
|
CallsInPriorityQueue10 |
The total number of calls that are in priority queue 10 for all CSQs. |
UINT |
4 |
|
Today (from StartTime until EndTime) Statistics | |||
|
StartTime |
The Date and Time that the following counters have started accumulating. |
TIME |
4 |
|
EndTime |
The Date and Time that the following counters ended. |
TIME |
4 |
|
TotalCalls |
The total number of calls in the current day |
UINT |
4 |
|
OldestCallInQueue |
The time that the oldest call currently in queue has been waiting. |
UINT |
4 |
|
HandledCallsToday |
The total number of calls that were handled in the current day. |
UINT |
4 |
|
CallsAbandoned |
The total number of calls that were abandoned by the callers before connecting to an agent. |
UINT |
4 |
|
AverageTalkDuration |
The average talk duration. |
UINT |
4 |
|
AverageWaitDuration |
The average wait time for a call before it gets connected to an agent |
UINT |
4 |
|
LongestTalkDuration |
The longest time that a caller was talking to an agent |
UINT |
4 |
|
LongestWaitDuration |
The longest wait time before a caller got connected to an agent. |
UINT |
4 |