Record a Prompt

You can record prompts and save in .wav format to be used in Unified CCX applications. You can use any third-party recording application to record prompts. You can save the prompts for the standard:

• G711- The G711 is a freely distributed public domain codec that has several recording options and is available to any sound recording application. You can save the prompts in μ-Law or A-Law. While saving a prompt file, ensure that the 8.000 kHz, 8 Bit, Mono 7 kb/sec attribute is selected.

• G729 - The G729 is a freely distributed public domain codec and has several recording options. Some of these options are included in Microsoft Windows systems and are available to any sound recording application.

After you record a prompt, upload the prompt, associate the prompt with an application, and run the application to ensure that the prompt is playing properly.