Request Route Step

Use the Request Route step to request a calling routing location from Cisco UnifiedICME software. A Cisco Unified CCX script can then use that location to redirect a call.

Note	This step can be used with the Cisco UnifiedIPCC Gateway. See the Cisco Unified Contact Center Express Gateway Deployment Guide for more information.

The Request Route step has two output branches:

• Selected. The Request Route step successfully returned a routing destination from Cisco UnifiedICME software.

• Failed. The Request Route step failed to return a routing destination from Cisco UnifiedICME software.

The following table describes the properties of the Request Route customizer window:

Properties / Buttons	Description
Contact	Contact that is making the route request.
Timeout	Variable or expression indicating the amount of time (in seconds) that the system should wait for a reply from the Cisco UnifiedICME software
Route Selected	Variable indicating the post routing result expected from the Cisco UnifiedICME software.