RETRIEVE_CALL_REQ
The RETRIEVE_CALL_REQ message, defined in the following tables, allows a client to retrieve an existing held connection.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
reserved |
Set this value to 1. |
UINT |
4 |
|
HeldCallID |
The Call ID value assigned to the held call by Unified CCX. |
UINT |
4 |
|
HeldConnectionDeviceType |
The connection type of the device supplied in the HeldConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
HeldConnectionDeviceID[53] (required) |
The device ID of the held call connection. |
STRING |
64 |
|
AgentInstrument[6] (optional) |
The agent’s IP phone number. |
STRING |
64 |