Script Variables for icd.aef

Begin the icd.aef script design process by using the Variable pane of the Cisco Unified CCX Editor to define script variables.

Note

For more information about defining variables, see the Defining, Using, and Updating Script Variablessection.

Figure shows the variables of the icd.aef script as they appear in the Variable pane of the Cisco Unified CCX Editor window.

Variable Pane of the icd.aef Script

Table describes the variables used in the icd.aef script.

Variable Pane of the icd.aef Script

Variable Name

Variable Type

Value

Parameter?

Function

Note

Select the Parameter checkbox for variables whose value the administrator will have the option to change. For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide.

CSQ

String

""

Yes

Stores Contact Service Queue information from which to find a resource.

(For more information, see The Select Resource Step.)

DelayWhileQueued

Integer

30

Yes

Stores the length of time for the delay.

(For more information, see The Delay Step.)

QueuePrompt

Prompt

SP[ICD\ICDQueue.wav]

Yes

Stores the user prompt that informs the caller that the call is still in queue.

(For more information, see The Play Prompt Step.)

SRS_TempResource   SelectedVar2

User

null

No

identifies the selected agent or resource

WelcomePrompt

Prompt

SP[ICD\ICDWelcome.wav]

Yes

Stores the user prompt that welcomes the caller.

(For more information, see The Play Prompt Step.)

resourceID

String

""

No

Stores the Resource ID of the chosen agent.

(For more information, see The Select Resource Step.)