Script Variables Used in the PostRouteSelectAgent.aef Script
Table describes the variables used in the PostRouteSeclectAgent.aef sample script displayed.
|
Variable Name |
Variable Type |
Initialized Value |
Function |
|---|---|---|---|
|
CSQ |
String |
"Should be initialized to a default CSQ name" |
Used to route to a catch-all CSQ in case of failure within the script. Used in the Set Enterprise Call Info step and in the Select Resource step. |
|
DelayWhileQueued |
int |
30 |
Stores the number of seconds to delay in the queue before prompting the call again. Used in the Queued section of the script. |
|
PromptOne |
Prompt |
P[gen\number\One.wav] |
Stores the message the caller hears when the call is answered. Used in the opening Play Prompt step. |
|
QueuePrompt |
Prompt |
SP[ICD\ICDQueue.wav] |
Stores a message for the caller to be played when the call is in queue waiting to be answered. Used in the Queued branch of the Select Resource step. |
|
RouteSelectAgent |
String |
"" |
Stores the agent identifier that is received from the Cisco Unified ICME system. Returned by the Request Route step and passed to the Get User step. |
|
SelectedAgent |
User |
null |
Stores the Agent User information corresponding to the routeSelectAgent string selected by the Cisco Unified ICME system. A user object returned from the Get User step and passed into the Select Resource step. |