Send eMail Step

Use the Send eMail step to send an e-mail message you have created with the Create eMail step.

The Send eMail step has two branches:

• Successful—The e-mail message was sent.

• Failed—The e-mail message could not be sent.

When a script reaches the Send eMail step, it immediately sends the e-mail message to the e-mail server, and keeps the client waiting until the message is accepted by the e-mail server. If the server is unavailable because of server or network problems, the client must wait until the transaction times out.

The following table describes the properties of the Send eMail customizer window:

Property	Description
eMail Contact	Contact variable created in the Create eMail step that identifies the e-mail you want to send.
From	Account from which you are sending the e-mail. Valid options are: Default. Uses the account configured for the e-mail subsystem on the Cisco Unified CCX Administration web interface. Variable name or expression.
To	Variable or string expression that identifies the recipient of the e-mail. Note Typically, this expression is based on either user input or a database lookup of the e-mail address. Make sure the e-mail address is fully qualified, that is, that it is in the form of account@domainname.
Send	(Radio buttons) Immediate. Causes an e-mail to be sent as soon as the step executes. Queued: Queues the e-mail rather than sending it immediately.