SEND_DTMF_SIGNAL_REQ
The SEND_DTMF_SIGNAL_REQ message, defined in the following tables, allows a client to have the ACD transmit a sequence of DTMF tones on behalf of a call party.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
InvokeID |
A unique ID generated by the CTI client for each request message. This ID is returned in the corresponding confirmation message. |
UINT |
4 |
|
reserved |
Set this value to 1. |
UINT |
4 |
|
CallID |
The Call ID value assigned to the call by Unified CCX. |
UINT |
4 |
|
ConnectionDeviceType |
The connection type of the device supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
ToneDuration |
The duration in milliseconds of the DTMF digit tones. A value of 0 can be used to select a default value. Can be ignored if Unified CCX is unable to alter the DTMF tone timing. |
USHORT |
2 |
|
PauseDuration |
Specifies the duration in milliseconds of the DTMF inter-digit spacing. A value of 0 can be used to select a default value. Can be ignored if Unified CCX is unable to alter the DTMF tone timing. |
UINT |
4 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The ID of the connection between the call and the device. |
STRING |
64 |
|
DTMFString [67] (required) |
The sequence of tones to be generated. |
STRING |
32 |
|
AgentInstrument[6] (optional) |
The agent’s IP phone number. |
STRING |
64 |