Session Steps

The steps in the Session palette of the Cisco Unified CCX  Editor provide script designers with an easy way to associate information with a call contact, an e-mail contact, or a HTTP contact as the contact moves through the system. Session steps provide functionality similar to that of an in-memory database or a shopping cart on the web.

The figure shows the steps in the Session palette as they appear in the Palette pane of the Cisco Unified CCX  Editor.

Session Palette Steps
Note

For an example of a script that demonstrates Session steps, see Chapter 14, Designing Cisco Unified CCX Scripts in the Cisco Unified Contact Center Express Scripting and Development Series: Volume 1, Getting Started with Scripts.