Set ICM Result Step

Use the Set ICM Result step to set the value of the VRU Script request message that Cisco Unified CCX sends to the Cisco UnifiedICME software when it completes a VRU script.

The VRU Script result tells the Cisco UnifiedICME software whether the script ran successfully (true) or not (false).

If the script returns a false value, the Cisco UnifiedICME software runs the failure path of the Run VRU Script node in the Cisco UnifiedICME script.

By default, Cisco Unified CCX returns true to the Cisco UnifiedICME software.

Note	Because the VRU Script result message must be sent from Cisco Unified CCX to the Cisco Unified ICME software, use the Set ICM Results step only for Cisco Unified ICME VRU scripts. For more information, see the Cisco Unified Contact Center Express Administration and Operations Guide.

The following table describes the properties of the Set ICM Result customizer window:

Properties / Buttons	Description
Call Contact	Variable for which you want to set the result. Default is Triggering Contact.
Result	Boolean variable—or expression that resolves to a Boolean variable—indicating the outcome of the execution of the Set ICM Result step. True—(Default) The Cisco UnifiedICME software will follow the success path of the Run VRU Script node in the Cisco UnifiedICME script. False—The Cisco UnifiedICME software will follow the failure path of the Run VRU Script node in the Cisco UnifiedICME script.