Set Priority Step
Use the Set Priority step to assign a call higher or lower priority in a queue.
Note | The Set Priority step is only available if you have licensed the Cisco Unified CCX Enhanced or Premium product package. |
Every contact has one priority for all CSQs for which it is queued. The priority of the contact can be set or changed at any time during the execution of the script. All calls have a default priority of 1.
The following table describes the properties of the Set Priority customizer window.
|
Properties / Buttons |
Description |
|---|---|
|
Contact |
Variable identifying the contact for which to change the priority. The default is the triggering contact. |
|
Operation |
Assign, Increase, or Decrease |
|
Assign Priority |
Select a numerical priority from 1 (lowest) to 10 (highest) or specify an expression containing a number. |