Share Agent Team Configuration Data

Procedure

Step 1

The client must include the CTI_SERVICE_SUPERVISOR bit (0x00000080) in the ServiceRequested field of an OPEN_REQ message if the client wants team configuration data. The CCX CTI server does not provide team update configuration data to the client unless that bit is set.

Step 2

When a client needs team configuration data, it sends a TEAM_CONFIG_REQ message to the Unified CCX server.

If the "configparam" field in the TEAM_CONFIG_REQ message is set to 0x1, it takes the initial configuration.

Note

Clients must use the TEAM_CONFIG_REQ to request team configuration information. This information is not a part of the CONFIG_REQUEST_EVENT, as shown in Table 1, and must be requested explicitly.

Step 3

The server responds with zero or more TEAM_CONFIG_EVENT messages, followed by a TEAM_CONFIG_CONF message.

The TEAM_CONFIG_CONF messages mark the end of the initial configuration upload. After that, the client receives updates only for the message session.

Step 4

After this request/confirmation exchange, the Unified CCX server sends TEAM_CONFIG_EVENT messages to the client whenever there is a team configuration change in the Unified CCX Administration web page.