Skill Competency Data Structure
| Attribute Name | Base Type | Restrictions | Description |
|---|---|---|---|
skillCompetency | skillDetails | minOccurs = 0 maxOccurs = 50 | Minimum acceptable skill level for agents with this skill, as set up in the Unified CCX Administration. Values range from 1 (lowest) to 10 (highest). |
selectionCriteria | string | minOccurs = 1 maxOccurs = 1 Enumerations = Longest Available, Most Handled Contacts, Shortest Average Handle Time, Most Skilled, Least Skilled, Most Skilled by Weight, Least Skilled by Weight, Most Skilled by Order, Least Skilled by Order. | Resource pool selection model that is set up in the Unified CCX Administration. |