POST

Creates a social contact for a push feed. For more information about Push Feed, see Cisco SocialMiner User Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/socialminer/products-user-guide-list.html

Before you do this, you must:

Create a type 7 push feed and POST it.
Confirm that the post returned a 201 (success) response code, then look in the location field of the https response for the reference URL (refURL) of the feed just created.
Add the chat feed to a campaign. You can create a new campaign and then use the PUT API to add the feed to it or to any existing campaign.

URL:

https://<ServerIP>:<Port>/ccp-webapp/ccp/socialcontact/

HTTPS method:

POST

Parameters:

See Social Contact API Parameters.

Example XML request payload:


<SocialContact>
	<feedRefURL>https://[ServerIP]:[Port]/
  ccp-webapp/ccp/feed/(id)</feedRefURL>
	<title>social contact title</title>
	<publishedDate>social contact date of publish</publishedDate>
	<author>Customer_Name</author>
 <isInvited>true</isInvited>
	<description type="html">
		This is the content of the social contact.  
	</description>
	<tags>
		<tag>tag1</tag>
		<tag>tag2</tag>
	</tags>
	<extensionFields>
		<extensionField>
			<name>accountNumber</name>
			<value>6722392</value>
		</extensionField>
		<extensionField>
			<name>remarks</name>
			<value>My CRS-3 is not cooling enough</value>
		</extensionField>
	</extensionFields>
 <isSoftLocked>false</isSoftLocked>
</SocialContact>

Note

During creation of a social contact, the following fields are restricted (they can only be set by the system):

inviteStatus: is the status of chat invitations sent (if any) from this social contact. The default is NONE.
shortURLIds: is a list of short URL Ids which were generated for this social contact. This list is updated when a short URL is created for a social contact.

You can set the QUEUED status from the API. However, currently it is only set internally by Customer Collaboration Platform. Customer Collaboration Platform sets the social contact status to QUEUED when a social contact is to be or has been routed to some external entity.

HTTPS response:

201 Created

The Location field of the response header contains the reference URL for the newly created social contact.