SUPERVISOR_ASSIST_EVENT
The SUPERVISOR_ASSIST_EVENT message, defined in the following tables, indicates that a client requested supervisor assistance.
|
Fixed part Field name |
Value |
Data type |
Byte size |
|---|---|---|---|
|
reserved |
This value is set to 1. |
UINT |
4 |
|
CallID |
The Call ID value assigned to the call by Unified CCX. |
UINT |
4 |
|
ConnectionDeviceType |
The type of device ID supplied in the ConnectionDeviceID floating field. See ConnectionDeviceType Values. |
USHORT |
2 |
|
reserved |
This value is set to 0. |
UINT |
4 |
|
Floating part Field name |
Value |
Data type |
Maximum size |
|---|---|---|---|
|
ConnectionDeviceID[25] (required) |
The identifier of the connection between the call and the agent's device. In CTI Protocol Version 14, the general rules for the Primary.Actual Field Format will apply to this field. |
STRING |
64 |
|
ClientID[1] (required) |
The ID of the client making the notification. |
STRING |
64 |
|
Text[7] |
Text describing the assistance requested. |
STRING |
255 |