System Default Expanded Call Variables

The following table below describes the system default expanded call variables:

Applications

Field

Variable Name

Length

Description

Cisco UnifiedICME software (Only used with Cisco UnifiedIP IVR if configured on the Cisco Unified CCX Administration web site.)

Cisco Unified CCX

Task ID

user.task.id

19

Task ID that handles the current call.

Media ID

user.media.id

14

Media ID that handles the current call.

Last Redirected Address

user.last.redirected.address

40

Transient part ID of the call.

Arrival Type

user.connect.type

17

Arrival Type of the call.

Session Handled

user.session.handled

5

Boolean flag that the Cisco Cisco UnifiedICME or a Set Contact Info step with the Handled flag sets to indicate whether the session is handled.

Note

In Cisco Unified CCX , the flag is automatically set whenever the call is connected to an agent.

VRU Script Name

user.connect.script.name

40

Script name to run on the PreConnect feature.

Config Param

user.connect.script.config

40

Parameters for the VRU scripts on the PreConnect feature.

Note

These variables are only available for VRU scripts.

Layout

user.layout

40

Defines the layout on the Cisco Finesse