Sends the XML body of a contact to Customer Collaboration Platform to make a request.
Alternatively, GET
can be used to create a request. GET uses UTF-8 encoded URL parameters to
provide the parameters required for the request. See
GET (Create Task Request).
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URL:
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https://<server>:<port>/ccp/rest/task/feed/<TaskFeedId>
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HTTPS method:
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POST
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Parameters:
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See
Task Submission API Parameters.
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Example XML request
payload:
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<Task>
<name>name</name>
<title>title</title>
<description>description</description>
<scriptSelector>StringIdentifier</scriptSelector>
<customerUID>string</customerUID>
<requeueOnRecovery>true|false</requeueOnRecovery>
<!-- Indicates if the contact will be re-queued/discarded on
SM failure recovery-->
<tags>
<tag>tag1</tag>
<tag>tag2</tag>
</tags>
<variables>
<!-- Below two fields are optional fields.
1) include mediaType to indicate the media type attribute of
POD when it is created.
2) If podRefURL is passed then POD creation will be skipped
for this contact.
<variable>
<name>mediaType</name>
<value>chat</value>
</variable>
<variable>
<name>podRefURL</name>
<value>https://context-service.rciad.ciscoccservice.com/context/
pod/v1/podId/b066c3c0-c346-11e5-b3dd-3f1450b33459</value>
</variable> -->
<variable>
<name>cv_[1-10]</name>
<value>callVariableValue</value>
</variable>
<variable>
<name>user_(eccVariableName)</name>
<value>eccVariableValue</value>
</variable>
<variable>
<name>anythingElseExtensionFieldName</name>
<value>anythingElseExtensionFieldValue</value>
</variable>
</variables>
</Task>
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A
reference URL to the contact is returned in the location field in the
header:
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https://<server>:<port>/ccp/rest/task/contact/6EEF968810000132000015F60A568DFB |
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Response codes:
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201 Created
400 Bad
Request
See HTTPS Responses for more information about the response codes.
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