The Agent Rejects the Reservation Call

  1. The agent sets BAResponse = Reject and the server responds as follows.

    Server sends the following message(s) 

    MsgType: CALL_DATA_UPDATE_EVENT 
  NumCTIClients: 0 
  NumNamedVariables: 1
  NumNamedArrays: 0 
  CallType: CALLTYPE_RESERVATION
  ConnectionDeviceType: CONNECTION_ID_STATIC
  ConnectionCallID: 16800100
  NewConnectionDeviceType: CONNECTION_ID_STATIC
  NewConnectionCallID: 16800100
    		 
      CalledPartyDisposition: CD_INVALID
  CampaignID: 0
  QueryRuleID: 0 
  ConnectionDeviceID: 4020
  NewConnectionDeviceID: 4020
  ExpandedCallContxt: <TotalBytes: 20>
  BAResponse: Reject 
  CustomerPhoneNumber: 
  CustomerAccountNumber:  
    MsgType: CALL_CONNECTION_CLEARED_EVENT 
  ConnectionDeviceType: CONNECTION_ID_STATIC
  ConnectionCallID: 16800101
  ReleasingDeviceType: DEVID_AGENT_DEVICE_IDENTIFIER
    		 
      LocalConnectionState: LCS_NONE
  EventCause: CEC_NONE 
  ConnectionDeviceID: 4020
  ReleasingDeviceID: 4020

  2. The reservation call is cleared.

    Server sends the following message(s) 

    MsgType: CALL_CLEARED_EVENT 
  ConnectionDeviceType: CONNECTION_ID_STATIC
  ConnectionCallID: 16800101
    		 
      LocalConnectionState: LCS_NULL
  EventCause: CEC_NONE 
  ConnectionDeviceID: 4020 
    MsgType: END_CALL_EVENT
  ConnectionDeviceType: CONNECTION_ID_STATIC
    		 
      ConnectionCallID: 16800101
  ConnectionDeviceID: