The Agent Skips the Contact

  1. The agent skips the contact. The agent sets BAResponse = Skip, and the server replies as follows.

    Server sends the following message(s) 

    MsgType: AGENT_STATE_EVENT 
  CSQState: AVAILABLEState
  Duration: 0 
  CSQID: N/A 
  AgentState: AVAILABLE 
      EventReasonCode: 0 
  NumCSQs: 0 
  AgentID: chli4020
  AgentExtension: 4020 
    MsgType: END_CALL_EVENT 
  ConnectionDeviceType: CONNECTION_ID_STATIC
    		 
      ConnectionCallID: 16800095
  ConnectionDeviceID:

  2. The agent becomes available.

    Server sends the following message(s) 

    MsgType: CALL_DATA_UPDATE_EVENT
  NumCTIClients: 0 
  NumNamedVariables: 1
  NumNamedArrays: 0 
  CallType: CALLTYPE_RESERVATION
  ConnectionDeviceType: CONNECTION_ID_STATIC
  ConnectionCallID: 16800098
  NewConnectionDeviceType: CONNECTION_ID_STATIC
  NewConnectionCallID: 16800098
  CalledPartyDisposition: CD_INVALID 
      CampaignID: 0
  QueryRuleID: 0 
  ConnectionDeviceID: 4020
  NewConnectionDeviceID: 4020
  ExpandedCallContxt: <TotalBytes: 18>
  BAResponse: Skip 
  CustomerPhoneNumber: 
  CustomerAccountNumber:  
    MsgType: AGENT_STATE_EVENT 
  CSQState: AVAILABLE
  StateDuration: 0 
  CSQID: N/A 
  AgentState: AVAILABLE 
      EventReasonCode: 0
  NumCSQs: 0 
  AgentID: chli4020
  AgentExtension: 4020

  3. The reservation call is cleared.

    Server sends the following message(s) 

    MsgType: CALL_CONNECTION_CLEARED_EVENT 
  ConnectionDeviceType: CONNECTION_ID_STATIC
  ConnectionCallID: 16800099
  ReleasingDeviceType: DEVID_AGENT_DEVICE_IDENTIFIER
    		 
      LocalConnectionState: LCS_NONE
  EventCause: CEC_NONE 
  ConnectionDeviceID: 4020
  ReleasingDeviceID: 4020 
    MsgType: CALL_CLEARED_EVENT 
  ConnectionDeviceType: CONNECTION_ID_STATIC
  ConnectionCallID: 16800099
    		 
      LocalConnectionState: LCS_NULL
  EventCause: CEC_NONE 
  ConnectionDeviceID: 4020 
    MsgType: END_CALL_EVENT
  ConnectionDeviceType: CONNECTION_ID_STATIC
    		 
      ConnectionCallID: 16800099
  ConnectionDeviceID: