The Successful Output Branch

If the Authenticate User step successfully authenticates the user, the script executes the Success output branch.

Configure the Success output branch of the Authenticate User step to offer the caller the opportunity to record a name.

Figure shows the scripting under the Success output branch of the Authenticate User step.

Authenticate User Step—Success Output Branch

First, insert a Create Generated Prompt step and configure the Create Generated Prompt customizer window as follows:

  • Output Prompt—pound

    The name of the variable where the newly created prompt will be stored.

  • Generator Type—telephone.number

    This step uses the telephone.number generator type, which provides logic on how to play back a telephone number according to the preferences associated with the country/language of the call.

  • Constructor Type—(number)

    This step uses the number contructor type. (A constructor lists the possible arguments that can be passed in a given generator.)

Continue configuring the Success branch of the Authenticate User step by following the instructions in The Recording Step..