The BAResponse ECC Variable

Table 1 lists the values you can use with the BAResponse ECC variable.

The BAResponse ECC Variable Values
Variable	Description
Values used to respond to the reservation call
Accept	To accept the current customer contact. This will initiate the outbound call to the customer from the agent’s phone. Once the agent responds with Accept, the call becomes a preview call.
Reject	To reject the current customer contact. This will cancel the agent reservation and change her state to Ready. She can now handle either inbound or outbound calls.
Reject-Close	To reject the current customer contact and close the record so it will not be called again for this particular campaign. This will cancel the agent reservation and change her state to Ready. She can now handle either inbound or outbound calls.
Skip	To skip the current customer contact. The agent remains reserved to handle another outbound contact.
Skip-Close	To skip the current preview call and close the record so it will not be called again for this particular campaign. The agent remains reserved to handle another outbound contact.
Cancel Reservation	To cancel the agent reservation and to set the agent to Not Ready state. The record remains open in the database. Clicking Cancel Reservation has a similar effect to clicking Reject except that the agent goes to Not Ready instead of Ready.
Values used during a preview call
Reclassify	Indicates the preview call is reclassified.
REX_VOICE	Indicates the preview call is reclassified as VOICE.
REX_ANS_MACHINE	Indicates the preview call is reclassified as ANSWERING MACHINE.
REX_FAX	Indicates the preview call is reclassified as FAX.
REX_INVALID	Indicates the preview call is reclassified as INVALID PHONE NUMBER.
DO_NOT_CALL	Indicates the preview call is reclassified as a phone number to be added on the DO NOT CALL list.
BUSY	Indicates the preview call is reclassified as BUSY.
Callback mmddyyyy hh:mm	Indicates the customer wants a call back at the specified time
P#<phone number> For example:P#5551212	Indicates the phone number that the customer wants to be called back with. This value may be sent to Unified CCX after the Callback is sent.
Callback Cancel	Indicates the customer wants to cancel a previous callback request.
SkipNext	Indicates an agent request to call the next available customer phone number.
SKIP WRONG_NUMBER	Informs the agent that the number called is a wrong number. After the call terminates, the system calls the next phone number for this customer.
SKIP NOT_HOME	Informs the agent that the customer is not at home. After the call terminates, the system calls the next phone number for this customer.