The Successful Output Branch
If the Call Redirect step successfully transfers the call, the script executes the Successful output branch.
Configure the Successful output branch of the Call Redirect step to mark the contact as Handled and to end the script.
- The Set Contact Info Step—Begin the
Successful output branch of the Call Redirect step by dragging a Set Contact
Info step from the Contact palette to the Design pane, and dropping it over the
Successful icon under the Call Redirect step, as shown in figure Name To
User—Yes Output Branch of Implicit Confirmation Step. Then configure the Set
Contact Info step to mark the call as Handled.
Note
For reporting purposes, you should use the Set Contact Info step to mark the contact as Handled; otherwise, reports may not show that the script successfully handled the contact.
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The End Step—Conclude the Successful output branch of the Call Redirect step by dragging an End step from the General palette to the Design pane, and dropping it over the Set Contact Info step icon under the Successful icon under the Call Redirect step, as shown in figure Name To User—Yes Output Branch of Implicit Confirmation Step. The End step ends the script and releases all system resources.