The Call Redirect Step
Continue the aa.aef script by dragging a Call Redirect step from the Call Contact palette to the Design pane, and dropping it over the Play Prompt step, as shown in figure End of Script.
Configure the Call
Redirect step to attempt to redirect the call to an operator, using the
extension number stored in the
operExtn
variable. This step has four possible outputs:
-
Successful: for the successful output, add the Terminate and End steps.
-
Busy: for the busy output, add the Set step and set the prefixPrompt variable to SP[AA\AABusyExtn] + DP[500].
-
Invalid: for the invalid output, add the Set Step and set the prefixPrompt variable to SP[AA\AAInvalidExtn] + DP[500].
-
Unsuccessful: for the unsuccessful output, add the Set step and set the prefixPrompt variable to SP[AA\AAExtnOutOfService] + DP[500].