The Play Prompt Step

In case none of the steps and branches under the Simple Recognition step succeed in transferring the call, continue the aa.aef script by dragging a Play Prompt step from the Prompt palette to the Design pane, and dropping it over the Simple Recognition step, as shown in figure aa.aef.Script.

Configure the Play Prompt step to (as a last resort) play a prompt informing the caller of the inability to transfer the call.

The Play Prompt Step plays prefixPrompt + SP[AA/AASorry], which informs the caller the reason the attempted transfer was unsuccessful.

Figure shows the closing steps of the aa.aef Script.