The Editor Palettes Available in Each Cisco Unified CCX Product

The following table lists the Cisco Unified CCX Editor step palettes available for each license option.

Note

All the palettes listed in the following table are displayed in the Cisco Unified CCX Editor by default. However, the Cisco Unified CCX Engine enforces licensing at run time; if a script uses a step for which your system is not licensed, the Cisco Unified CCX Engine prevents the script from being loaded.

Step Palette Availability with Unified CCX License Options

Cisco Unified IP IVR

Cisco Unified CCX Enhanced

Cisco Unified CCX Premium

General1

X

X

X

Session

X

X

X

Contact

X

X

X

Call Contact

X

X

X

Email Contact

X

X

HTTP Contact

X

X

Media 2

X

X

X

User

X

X

X

Prompt3

X

X

X

Grammar

X

X

X

Doc

X

X

X

DB

X

X

ACD

X4

X

ICM

X

Java5

X

X

X

1 The ‘Get Reporting Statistic’ step is only available with the Cisco Unified CCX packages.
2 The ‘Voice Browser’ step is only available with the Cisco Unified IP IVR or Cisco Unified CCX Premium packages.
3 The ‘Create TTS Prompt’ step is only available with the Cisco Unified IP IVR or Cisco Unified CCX Premium packages.
4 The ‘Set Priority,’ and ‘CreateCSQSpokenNamePromptStep’ steps are only available with Cisco Unified CCX Enhanced or Cisco Unified CCX Premium.
5 When the step in the Java palette is enabled, the Java functionality of the expression language is also enabled.