The First Create Container Prompt Step

Continue the aa.aef script by dragging a Create Container Prompt step from the Prompt palette to the Design pane, and dropping it over the second Create Conditional Prompt step.

Then configure the Create Container Prompt step to ask the caller to speak the name of the desired person.

This container prompt is an escalating container prompt, which consists of a series of prompts, each of which provides more information to the caller. If the first prompt attempt does not receive valid input, the step prompts the caller with the next prompt in the sequence. This progression continues until either the caller returns valid input or the step reaches the last prompt in the sequence.

Figure shows the configured Create Container Prompt customizer window.

Configured Create Container Prompt Customizer Window
Configure the Create Container Prompt customizer window as follows:

  • Prompt Container Type—escalating

    The prompt container type is escalating, a series of prompts that provides increasing amounts of information.

  • Prompts List Box

    • SP[AA\AANameDial0_ASR]

    • SP[AA\AANameDial1_ASR]

    • SP[AA\AANameDial2_ASR]

      The three prompts that are played, one after the other, if the media steps must use all three (or more) attempts at eliciting a valid response.

  • Override Language (optional)—(not chosen)

    You can check this option in order to specify a different language than the original language context of the contact.

  • Output Prompt—namePrompt

    This prompt results from the Create Container Prompt step.