The False Output Branch

If the second If step reaches the maximum number of retries, the script executes the False output branch.

Configure the False output branch of the second If step to create a final prompt to play back to the caller before ending the call.

Use a Create Container Prompt step to create a prompt named finalPrompt that contains the system prompt, SP[SNU\error_try_later.wav], which informs the caller that an error has occurred and asks the caller to call back later.

Next, a Goto step sends the script to the Label named Bye, located above the closing steps of the script (see The Closing Steps of the SNU.aef Script below), where a Play Prompt step plays finalPrompt before the script terminates the contact.