The Get Trigger Info Step

Use the Get Trigger Info step to retrieve a handle to the triggering contact, which in this case is a call, and to save it into a variable named call.

Figure shows the configured Get Trigger Info customizer window.

Choose the call variable, instead of the default Triggering Contact variable used by the Accept and Get Contact Info steps at the beginning of the script (see Figure 13-1), so that the subsequent Cisco Unified IP IVR script treats the contact as a call rather than an HTTP request.

Figure shows the top level of the full Cisco Unified IP IVR script.

After the AA Label, the script is identical to the aa.aef script described in Chapter 12, “Designing a Cisco Unified IP IVR Script,” with the exception that the call variable is selected as the triggering variable for many steps; for example, see the Play Prompt step after the last Create Conditional Prompt step and the Simple Recognition step.