The Get User Info Step

Begin to build the Successful output branch of the Name To User step by dragging a Get User Info step from the User palette and dropping it into the Successful icon under the Name To User step in the Design pane.

Next, configure the Get User Info step to retrieve the information stored in the user variable (associated with this contact by the previous Name To User step) to be used by the If step to determine which branch of the If step to execute.

Figure shows the configured Get User Info customizer window.

Configure the Get User Info customizer window to retrieve the information stored in the currentRecording variable, which is a Document variable that holds a recorded name.

To configure the Get User Info customizer window, highlight the Spoken Name attribute and click Set. Then, in the Get User dialog box that appears, choose the currentRecording variable from the drop-down menu and click OK. The Get User dialog box closes, and currentRecording appears next to the Spoken Name attribute in the list box of the Get User Info customizer window.

Note	For more information about configuring the Get User Info step, see the Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide.