The Play Prompt Step

Continue the aa.aef script by dragging a Play Prompt step from the Prompt palette to the Design pane, and dropping it over the third Create Conditional Prompt step, as shown in Figure.

Then configure the Play Prompt step to plays the prompts that the other Prompt steps create.

Figure shows the configured Prompt tab of the Play Prompt customizer window.

Play Prompt Customizer Window—Configured Prompt Tab

Configure the three tabs of the Play Prompt customizer window as follows:

  • General tab

    • Contact—Triggering contact

      The contact that triggered the script remains the contact for this step.

    • Interruptible—No

      No external events can interrupt the playback of the prompt.

  • Prompt tab

    • Prompt—welcomePrompt

      This prompt plays back to greet the caller.

    • Barge In—No

      The caller must listen to the whole prompt before responding.

    • Continue on Prompt Errors—Yes

      If a prompt error occurs, the script continues to play the next prompt, or, if this is the last prompt in the sequence, the script waits for caller input.

  • Input tab

    • Flush Input Buffer— Yes

      The step erases previous input.