The Place Call Step

After the Get Http Contact Info step, use the Place Call step to attempt to place the call back to the person who made the HTTP request.

(The Place Call step uses the extension number that the person entered through the web browser and that is stored in the callbackExtn variable.)

Configure the Place Call customizer window as follows:

• Destination Telephone No.—callbackExtn

  The callbackExtn variable stores the destination number of the outbound call.

• Timeout (sec)—5

  The Place Call step waits 5 seconds before a Ring No Answer condition terminates the call.

• CallControlGroupid—CallControlGroupid

  The CallControlGroupid variable stores the call control group information with which the outbound call is associated.

• Primary Dialog Group ID—PrimaryDialogGroupid

  The PrimaryDialogGroupid variable stores the primary dialog group information with which the outbound call is associated.

• Secondary Dialog Group ID—SecondaryDialogGroupid

• The SecondaryDialogGroupid variable stores the secondary dialog group information with which the outbound call is associated.

• Call Contact—call

  The call variable name stores a handle to the call object that the subsequent Cisco Unified IP IVR script uses.

The Place Call step has the following six default output branches:

• Successful—Call was successful.

• NoAnswer—Call was made, but there was no answer.

• Busy— Call was made, but there was no answer.

• Invalid—Call was not made because the extension was invalid.

• NoResource—Call was not made because no Resource was available.

• Unsuccessful—Call was not made because of an internal system error.

The following sections describe these output branches: