The Get Contact Info Step

Use the Get Contact Info step to determine whether or not ASR is enabled on the system. Figure shows the configured Get Contact Info customizer window.

Configure the Get Contact Info customizer window as follows:

• Contact— call

  The call variable is the handle that identifies the contact throughout the rest of the Cisco Unified IP IVR script.

• ASR Supported—asr

  The Get Contact Info step retrieves the information stored in the asr variable to tell the script whether or not ASR is supported for this call.