The Menu Step

Continue the SNU.aef script by dragging a Menu step from the Media palette and dropping it on the Play Prompt step under the Successful output branch of the Recording step.

Next, configure the Menu step to give callers the option to re-record a name.

Configure properties in the three tabs of the Menu customizer window as follows:

• General tab

  • Contact—Triggering Contact

    The step operates on the contact that triggered the execution of the script.

  • Options—Key 1 and Key 2

    Create two branches under the Menu step, providing the caller the choice to approve the recording or re-record a name.

  • Interruptible—Yes

    External events can interrupt the execution of this step.

  • Prompt tab

• Prompt tab

  • Prompt—SP[SNU\menu_re_rec.wav]

    This system prompt offers the caller the choice to re-record a name.

  • Barge In—Yes

    The caller can respond without first having to listen to the entire playback of the prompt.

  • Continue on Prompt Errors—Yes

    In the event of a prompt error, the script continues to play back the next prompt in the sequence or waits for caller input.

• Input tab

  • Timeout (in sec)—3

    The script executes the Timeout output branch if the script receives no input within 3 seconds.

  • Maximum Retries—3

    The step attempts 3 times to receive valid input before executing the Unsuccessful output branch.

  • Flush Input Buffer—Yes

    The script erases previously entered input before capturing new user input.

Note	For more information about configuring the Menu step, see the Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide.

The Menu step in this script has the following output branches (see Figure 7-24):

• Key 1—Executes if the caller accepts the recording.

• Key 2—Executes if the caller does not accept the recording.

• Timeout—Executes if the step reaches the timeout limit without receiving input.

• Unsuccessful—Executes if the step receives invalid input.