The First Create Conditional Prompt Step

Begin the No output branch of the Implicit Confirmation step by dragging a Create Conditional Prompt step from the Prompt palette to the Design pane, and dropping it over the No output branch icon under the Implicit Confirmation step icon, as shown in figure Name To User—No Output Branch of Implicit Confirmation Step.

Then configure the first Create Conditional Prompt step to create a prompt based on whether or not the variable spokenName is null. (The spokenName variable is not null if a spoken name exists for the selected user in the directory.)

If it is true that spokenName is null, the prompt plays the prompt S[name], which corresponds to the name of the user spelled back one letter at a time. If the expression is false, (which means there is a recording of the name of the person), the prompt plays P[] + spokenName.