The Call Redirect Step

Continue the Operator output branch of the Simple Recognition step by dragging a Call Redirect step from the Call Contact palette to the Design pane, and dropping it over the Label step icon under the Simple Recognition step icon, as shown in figure Simple Recognition—Operator Output Branch.

As in the other two main output branches of the Simple Recognition step (DialByExtn and DialByName), the Operator output branch contains the Call Redirect step, which attempts to transfer the call, in this case to the operator. For examples using this step, see Chapter 18, “Designing Cisco Unified Gateway Scripts.”

The Call Redirect step has four output branches: