The Successful Output Branch

If the Call Redirect step successfully transfers the call, the script executes the Successful output branch.

Configure the Successful output branch of the Call Redirect step to transfer the call.

The Successful output branch of the Call Redirect step contains two steps:

The Set Contact Info Step—Begin the Successful output branch of the Call Redirect step by dragging a Set Contact Info step from the Contact palette to the Design pane, and dropping it over the Successful icon under the Call Redirect step, as shown in figure Simple Recognition—Operator Output Branch. Then configure the Set Contact Info step to mark the call as Handled.

Note	For reporting purposes, you should use the Set Contact Info step to mark the contact as Handled; otherwise, reports may not show that the script successfully handled the contact.

The End Step— Conclude the Successful output branch of the Call Redirect step by dragging an End step from the General palette to the Design pane, and dropping it over the Set Contact Info step icon under the Successful icon under the Call Redirect step, as shown in figure Simple Recognition—Operator Output Branch. The End step ends the script and releases all system resources.