The Recording Step

In the recording step, you should localize according to your language. For information on localizing scripts, see Chapter 4, “Localizing Cisco Unified CCX Scripts.”

First, place a Label step, named Record, under the Success output branch of the Authenticate User step. This Label step will provide a target for the scripting under the Key 2 output branch of the subsequent Menu step (seeThe Menu Step) to give callers another opportunity to record a name.

Then continue the SNU.aef script, once the caller has been authenticated, by dragging a Recording step from the Media palette and dropping it on the Success output branch of the Authenticate User step.

Next, configure the Recording step to offer the caller the opportunity to record a name using the three tabs of the Recording customizer window as follows:

• General tab

  • Contact—Triggering Contact

    The step operates on the contact that triggered the execution of the script.

  • Result Document—recording

    The recording variable stores the audio file recorded by this caller.

  • Media Type—Voice (uncompressed)

    The type of media to be recorded is uncompressed voice.

    Note	Cisco Unified CCX currently supports only uncompressed voice.

  • Recording Duration—10

    The script gives the caller 10 seconds to record a name.

  • Interruptible—No

    External events cannot interrupt the execution of this step.

• Prompt tab

  • Prompt—Customize prompt

    The step plays back a customized prompt to the caller.

    The box underneath the Prompt box indicates that the prompt is a concatenation of a system prompt, SP[SNU\rec_name.wav], and a language prompt, instructPrompt.

  • Start Tone—Default Prompt

    The script plays back a system prompt providing a default start tone to alert the caller that the recording is about to begin.

  • Barge In—Yes

    The caller is allowed to respond without first having to listen to the entire playback of the prompt.

  • Continue on Prompt Errors—Yes

    In the event of a prompt error, the script continues to play back the next prompt in the sequence or waits for input from the caller.

• Input tab

  • Maximum Retries—0

    The number of times the step retries to receive valid input before executing the Unsuccessful output branch is 0.

  • Flush Input Buffer—Yes

    The system erases previously entered input before capturing new caller input.

• Filter tab

  • Duration—10

  • Terminating Key—#

    The caller can use the “#” key to indicate completion of input.

  • Cancel Key—*

    The caller can use the “*” key to cancel and start over. (The cancel key works only until the script reaches the maximum number of retries.)

The Recording step has two output branches, Successful and Unsuccessful, described in the following sections: