The Second Create Container Prompt Step

Continue the aa.aef script by dragging a second Create Container Prompt step from the Prompt palette to the Design pane, and dropping it over the If step.

Then configure the second Create Container Prompt step to create an escalating prompt called prompt, which combines menuPrompt (the first prompt created in the script; see the The First Create Conditional Prompt Step) with a new prompt called prefixPrompt.

The prefixPrompt variable initializes with no value in the beginning, but as the caller loops through the application and fails to be connected to a destination, this variable holds an error message to be played back to the caller.

Use an escalating prompt so that the error message plays only on the first attempt of the subsequent Simple Recognition step, which uses the prompt created by this step.

Configure this Create Container Prompt step as follows:

  • Type—escalating

    This step creates an escalating prompt.

  • Prompts List Box

    • prefixPrompt + menuPrompt

    • menuPrompt

      This specifies the prompt phrases that are played if the Media step uses more than one attempt at eliciting a valid response from the caller.

  • Override Language (optional)—(not chosen)

    You can check this option in order to specify a different language than the original language context of the contact.

  • Output Prompt—prompt

    This prompt results from this (second) Create Container Prompt step.