The Set Contact Info Step

Use the Set Contact Info step to mark the contact as Handled, which is important for reporting purposes.

Figure shows the configured Set Contact Info customizer window.

Configured Set Contact Info Customizer Window

To configure the Set Contact Info step, highlight the Handled attribute and click Set. An “X” appears in the Value column of the Set Contact Info list box.

Note	For more information on configuring the Set Contact Info step, see the Cisco Unified Contact Center Express Scripting and Development Series: Volume 2, Editor Step Reference Guide.