The Settings Menu

Use the Settings menu options to customize the Cisco Unified CCX Editor and to define expanded call-context variables.

Settings Menu — Editor Options

Editor Options

Description

View tab

Formatting Options

Allow you to format Cisco Unified CCX script Annotations, Labels, Names, Descriptions, and Connections according to your color choice, italics, bolding, and or underlining.

General options tab

Confirm conversion at Open

Whenever you open a Cisco Unified CCX script created in a lower version of the Cisco Unified CCX Editor than the one currently open, the script is automatically converted to the current Cisco Unified CCX version and opens successfully.

Selecting this option enables the display of a confirmation message of that conversion.

Auto-maximize frame at Open

Selecting this option means that the Cisco Unified CCX Editor will always open in a maximized (full) window.

Recently used file list

Enables you to select the number of most recently opened Editor files that you want listed in the File menu display.

Double-click to open customizers

Enables the display of the customizer window for any step when you double click on it.

Otherwise, you need to right click on the desired step and then select the Properties option from the pop-up menu list.

Palettes tab

Palette selection boxes and buttons

Allow you to customize which steps appear in the Cisco Unified CCX Editor palettes.

Beginning with CRS 4.0, the CRS Editor no longer enforces CRS licensing; instead, the Cisco CRS Engine enforces licensing at runtime. This means that you can add any step to any script regardless of what licenses you have purchased. However, if a script contains unlicensed steps, the Cisco CRS Engine will reject the script at runtime with a license violation.

The Synchronize License button can let you hide steps that you have not purchased. The Synchronize License button is available to communicate with the Cisco Unified CCX cluster and automatically show or hide palette steps according to the currently installed licenses.

If you request license synchronization when the Cisco Unified CCX Editor cannot access the latest license on the cluster or when the Cisco Unified CCX server is down, then the Cisco Unified CCX Editor will synchronize the licensed Cisco Unified CCX Editor palettes with the ones listed in the local license on your machine, if it exists.

Note

The Cisco Unified CCX editor has to synchronize the license on the user's local machine with its license on the server at least once in order for it to copy that license from the server and store it on the user's local disk.

Settings Menu — Expanded Call Variables

Menu Selection

Description

Expanded Call Variables

Enables you to define the expanded call variables used by the Get Enterprise Call Info and Set Enterprise Call Info steps.

Note

If you are using Cisco Unified IP IVR, you must define expanded call variables before using them in the Enterprise Call Info steps.