The Successful Output Branch

If the Name To User step makes a successful match between the name entered by the caller and a name in the user directory, the script executes the Successful output branch of the Name To User step.

Figure shows the Successful output branch of the Name to User step.

Name To User Step—Successful Output Branch

Configure the Successful output branch to authenticate the user and record a spoken name.

The Successful output branch contains the following steps:

  1. The Get User Info step

  2. The If step

  3. The Label step (GetPin)

  4. The Get Digit String step

The first two steps of the Successful output branch collect the name of the caller, which is used in the fourth step of the branch to address the caller by name.

The third step (the GetPin step) provides a target for the script in the event the step reaches the timeout limit, so that the script can continue to attempt to receive the PIN number (with the subsequent Get Digit String step) until the step reaches the maximum number of retries.

The fourth and final step (the Get Digit String step) asks for the PIN number of the caller, to make sure the caller has the authority to record this name.

This section that follows contains the following topics:

Note

Because of its multiple output branches, the Get Digit String step is discussed in a separate section, The Get Digit String Step.